Privacy Policy

Privacy Policy

Introduction

Welcome to https://senior-care-donna-texas.primarycareaid.com (hereafter referred to as “Senior Care Donna Texas,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, products, or services linked from our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Authorized User Access: When you create an account and use our applications or services as an authorized user.
  • Website Visits: If you visit our websites, especially those linked to this privacy statement.
  • Communications: For any communication from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services. The types of data we gather include:

  1. Account Information: Details required for account creation and management, such as name, username, email address, and password.
  2. Payment Information: Data needed for processing transactions, including credit/debit card numbers, expiration dates, and payment history.
  3. Financial Information: This may include bank account details, investment portfolios (if applicable), or other financial records relevant to our services.
  4. Purchase Information: Details about products or services you’ve purchased from us, including quantities, transaction dates, and order history.
  5. Mobile Device Identifiers: Unique identifiers such as IP addresses, mobile phone numbers, and device IDs for tracking user behavior.
  6. Location Data: Information about your geographical location when using our location-based services or consenting to location sharing.
  7. Feedback and Reviews: Comments, suggestions, and ratings you provide to help us improve our products and services.
  8. Social Media Information: If you connect your accounts, we may collect data from social media platforms for personalized content delivery.
  9. Product Information: Details about the products or services you show interest in or purchase from us.

We obtain this data through various means, including direct user input, automated tracking technologies, and third-party partners who assist us in providing our services.

Cookies and Tracking Technologies

Cookies are small text files stored on your browser to enhance your browsing experience. We use cookies for several purposes:

  • Strictly Necessary: These cookies enable core features of our website and apps, ensuring basic functionality.
  • Preference Cookies: Remembering user preferences for a personalized experience.
  • Analytics Cookies: Tracking user behavior and gathering analytics data for performance improvements.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies they accept.

Data Retention and Deletion

We adhere to data retention policies that comply with legal requirements and business needs. The period we retain personal data depends on the purpose for its collection:

  • We keep account information for as long as your account is active or until you request its deletion.
  • Financial and transaction data may be retained for tax, accounting, or regulatory purposes, adhering to relevant statutes of limitation.
  • When you unsubscribe from our communications, we will stop sending them but may retain certain data for legal or operational reasons.

Once the retention period expires or upon your request, we securely delete or anonymize the personal data we hold.

Security Measures

Protecting your data is a top priority. We implement robust security measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption for data at rest and in transit to prevent unauthorized access.
  • Access Control: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.
  • Regular Audits: We conduct periodic security audits and penetration testing to identify and mitigate potential vulnerabilities.

User Rights (Depending on Jurisdiction)

The privacy laws in your jurisdiction may grant you specific rights regarding personal data. Here’s what you can do:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete personal information.
  • Erasure (Right to be Forgotten): Demand the deletion of your personal data, except in cases where retention is mandatory by law.
  • Restriction: Limit our processing of your data under certain circumstances.
  • Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Assert that we do not discriminate against individuals who exercise their privacy rights.

To exercise any of these rights, please contact our Data Privacy Team at your convenience. We will respond to your requests within the time frame specified by applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be clearly communicated on our website, and updated policies will be posted here. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests related to privacy or data protection, please contact us:

  • Email: [email protected]
  • Mailing Address: Senior Care Donna Texas, Privacy Team, [Your Address], [City, State, ZIP Code]

We appreciate your trust in us, and we are committed to maintaining the highest standards of data protection.